The AI Playbook for Dealer Service: Lessons from 100 Techs & Service Leaders
Recorded live August 20, 2026, in front of 100+ service and product-support leaders in AED's most attended webinar of the year.
A practical deep dive into the dealer workflows, technician realities, and operating decisions where AI is already creating service capacity.
Watch the complete session.
Recorded August 20, 2026
Inside the session
Built from the work, not AI theory.
The session draws from 67 technician conversations and 124 conversations with the people responsible for getting service work opened, moved, closed, explained, and paid.
01
Real dealer workflows
Active WIP, warranty pre-screens, recorded calls, and technician briefings.
02
The technician view
What technicians want AI to do, what they reject, and what field reality demands.
03
A practical starting point
Three questions for finding useful AI work already hiding inside the operation.
04
Integration without waiting
The paths available when a clean API is not.
Go deeper in the 2026 State of Heavy Equipment Dealer Service.
Explore every dealer case study, prompt, technician finding, and implementation playbook from the research.
Apply it to your operation
Bring us the workflow. We'll help design the first version.
In a 30-minute working session, we'll look at one service workflow, the information it uses, and the most practical way to improve it with AI.
Your actual workflow
Not a generic AI roadmap.
A bounded next step
Prompts, process, integration, or Keycard.
Request a working session
No export or preparation is needed for the first conversation.